Our aim is to provide you and your pet with the best possible service and care. Please let us habe your feedback, comments and suggestions so we can endeavour to improve and make our service more suited to your needs. Our local term of Vets, Nurses, Receptionists and Practice Managers will take your comments seriously and will want to know how we can help.
If you have encountered any problems with our services, please let us know:
We will treat any point you raise in confidentiality. Upon recieving your letter, we will aim to contact you to find out more information. Please let us know the most convenient time to contact yourselfs in the complaint letter. We may need to investigate the matter further before being able to reach a conclusion; if that is the case we will do our best to look into it as quickly as possible and will reply to you as soon as we are able to do so.
In normal circumstances, we would aim to have addressed your complaint within 14 days of recieving it.
ESCALATION OF COMPLAINT:
If you are not satisfied with the outcome of this process, you may raise your concern with us again. Please email us stating what you feel is the best outcome and we will be able to look into the complaint again. Alternatively you can seek advice and contact the Veterinary Client Mediation Service on www.vetmediation.co.uk.
If you have any general comments please email the practice email address firstname.lastname@example.org or you could write to us by sending a letter in the post or dropping it into the practice.
Thank you for taking the time to give us your thoughts
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